Eskom will give rebates on solar water heater installations. We are using an international best practice model for rebates.

Before you buy from a supplier, check whether the supplier will claim the rebate and offer you the discounted price, or whether you will pay the full price and then need to claim the rebate from Eskom yourself.

Suppliers have the option of claiming the rebate from Eskom on behalf of a buyer. As a customer, you cede the rebate to the supplier you buy from – and in return you pay the rebated/discounted price.

Suppliers who wish to do this must have agreed this with Eskom first and will submit their customers claim forms.

You pay the full installation price and claim back the rebate amount from Eskom.

To claim your rebate all you need to do is submit a claim form, provided to you by your registered supplier/installer. Note that in order to claim a rebate you must install a registered system and use a registered installer.

Both you and the supplier must complete the claim form and it must be signed off by a qualified electrician. You must then submit it to a facilitating auditor that overseas payments. You can then either post or drop it into one of the designated drop-boxes.

You will receive your rebate within 8 weeks of receipt of your completed claim.

You can read more on how the rebate system works here

Here you will find a quick step-by-step guide to choosing a system and a supplier.

If you have any questions on this process, please contact the Eskom IDM customer help desk on (011) 800-4744 or email dsmhelpdesk@eskom.co.za.